1. CANCELLATION OF INDIVIDUAL CONSULTATION BY PARTICIPANT

Cancellation of individual consultation (appointment) must be communicated at least 48 hours before the appointment, so we can reorganize and operate in an atmosphere of good mutual cooperation. In case of cancellation less than 48 hours before the appointment, we charge the full service fee. You are exempt from payment in case of cancellation due to urgent reasons such as illness (medical certificate), accident, etc., which you must notify us about as soon as possible.

 

2. CANCELLATION OF SEMINAR/EVENT PARTICIPATION BY PARTICIPANT

A person/company that has registered for a workshop/seminar/training can cancel their registration no later than 15 (fifteen) days before the scheduled start date of the workshop/seminar, by notifying us via email at: info@risingbychoice.com. In such case, 80% of the paid fee will be refunded to the person/company within 15 days of receiving the cancellation. In case of cancellation less than 15 (fifteen) days before the start of the event (workshop/seminar), we charge the full service fee, unless the person/company demonstrates with evidence upon cancellation that they could not cancel the registration earlier due to urgent reasons beyond their control (e.g., serious illness (medical certificate), accidents, etc.). In the latter case, the fee refund is reduced by administrative costs amounting to 20% of the regular fee.

If a person/company registers for a workshop less than 15 working days before the scheduled workshop date, cancellation is not possible.

In case of cancellation after the start of the workshop/seminar, fee refund is not possible.

 

2a. GARANCIJA ZA PRVI DAN (LEADERSHIP ACTIVATION SUMMIT 2026)

Garancija za prvi dan je dodatna, prostovoljna ugodnost, ki jo organizator ponuja za upravičene vstopnice za Leadership Activation Summit 2026. Ne nadomešča, ne omejuje in ne izključuje nobenih zakonskih pravic, ki jih imajo kupci ali udeleženci po veljavni zakonodaji.

1. Upravičenost. Garancija za prvi dan je na voljo registriranemu udeležencu z veljavno plačano vstopnico za Leadership Activation Summit 2026, ki se je prijavil ob vstopu (check-in) in se je osebno udeležil prvega dne dogodka. Udeležencu za uveljavljanje garancije ni treba navesti razloga niti dokazovati nezadovoljstva.
2. Kako uveljaviti. Zahtevo po garanciji za prvi dan poda registrirani udeleženec osebno na uradnem informacijskem pultu LAS na prvi dan dogodka. Informacijski pult LAS sprejema zahteve 1. 10. 2026 med 17.00 in 18.00. Zahtev po e-pošti, telefonu, družbenih omrežjih, prek druge osebe ali na kakršenkoli drug način v okviru te prostovoljne garancije ne sprejemamo. Ta zahteva velja samo za zahtevke po garanciji za prvi dan in ne omejuje ločenih zakonskih pravic ali zahtevkov, ki jih je mogoče uveljavljati po veljavni zakonodaji.
3. Preverjanje upravičenosti. Za ugotovitev upravičenosti organizator na podlagi svojih evidenc registracije in prijave ob vstopu preveri, da se je udeleženec zjutraj prvega dne prijavil ob vstopu, prejel zapestnico in akreditacijo ter bil prisoten na dogodku. Če udeleženec tega ne more izkazati, se zahteva zavrne. Osebne podatke, zbrane ob registraciji in prijavi, organizator obdeluje v skladu s svojo politiko zasebnosti.
4. Razveljavitev vstopnice po odobreni zahtevi. Ko je zahteva po garanciji za prvi dan sprejeta, se zadevna vstopnica razveljavi. Udeleženec ni več upravičen do udeležbe na drugem dnevu Leadership Activation Summita 2026 niti do koriščenja katerekoli prihodnje ali neizkoriščene ugodnosti, vezane na razveljavljeno vstopnico. Kjer je to primerno, lahko organizator od udeleženca zahteva vrnitev akreditacije ali zapestnice. Organizator lahko dostop udeleženca prekliče tudi elektronsko.
5. Višina vračila. Garancija velja samo za vstopnico, dodeljeno udeležencu, ki zahtevo poda, in samo za neto znesek, ki je bil za to vstopnico dejansko plačan. Vsi popusti, promocijske znižane cene ali druge prilagoditve cene, uporabljene pri vstopnici, se upoštevajo pri znesku vračila. Kadar so bile vstopnice kupljene v okviru podjetniškega, skupinskega ali drugega paketa, se znesek vračila za posameznega udeleženca določi na podlagi objektivno pripisljive vrednosti njegove vstopnice v okviru tega paketa.
6. Brezplačne vstopnice. Brezplačne vstopnice niso upravičene do denarnega vračila. Kadar za vstopnico ni bil plačan noben znesek, ni cene vstopnice, ki bi jo bilo mogoče vrniti v okviru garancije za prvi dan.
7. Izplačilo vračila. Odobreno vračilo se izvede prvotnemu plačniku, praviloma na način prvotnega plačila. Organizator odobreno vračilo sproži v 15 delovnih dneh po sprejetju zahteve. Morebiten dodaten čas obdelave pri banki, izdajatelju kartice ali ponudniku plačilnih storitev je zunaj nadzora organizatorja.
8. Ena zahteva na vstopnico. Garancijo za prvi dan je mogoče uveljaviti samo enkrat za vsako upravičeno vstopnico. Vračilo v okviru te garancije ni mogoče za vstopnico, ki je že bila vrnjena, v celoti razveljavljena brez plačila ali izdana brezplačno.
9. Razmerje do splošnih pogojev organizatorja. Za Leadership Activation Summit 2026 ti pogoji garancije za prvi dan pomenijo posebno izjemo od katerekoli splošne določbe o odpovedi ali nevračilu, ki bi sicer preprečevala vračilo po začetku dogodka. V primeru neskladja med temi pogoji in splošnimi pogoji organizatorja glede zahteve, podane posebej v okviru garancije za prvi dan, prevladajo ti pogoji garancije za prvi dan. Vse druge določbe splošnih pogojev organizatorja ostanejo nespremenjene.
10. Zakonske pravice. Nič v teh pogojih ne izključuje, ne omejuje in ne zmanjšuje nobene zakonske pravice, ki jo ima kupec ali udeleženec po veljavni zakonodaji, vključno s pravicami, ki izhajajo iz odpovedi, bistvene neizpolnitve ali druge pravne podlage, ki je ni mogoče zakonito izključiti ali omejiti.

2a. DAY 1 MONEY BACK GUARANTEE TERMS (LEADERSHIP ACTIVATION SUMMIT 2026)

The Day 1 Money Back Guarantee is an additional voluntary benefit offered by the Organiser for eligible Leadership Activation Summit 2026 tickets. It does not replace, restrict or exclude any mandatory rights available to purchasers or participants under applicable law.

1. Eligibility. The Day 1 Money Back Guarantee is available to a registered participant holding an eligible paid ticket for Leadership Activation Summit 2026 who has checked in and personally attended Day 1 of the event. The participant does not need to provide a reason or prove dissatisfaction in order to claim under the Guarantee.
2. How to claim. A claim under the Day 1 Money Back Guarantee must be submitted personally by the registered participant at the official LAS Info Desk on Day 1 of Leadership Activation Summit 2026. The LAS Info Desk will accept Day 1 Money Back Guarantee requests from 17:00 to 18:00 on 1 October 2026. Requests submitted by email, telephone, social media, through another person or by any other means will not be accepted under this voluntary Guarantee. This requirement applies only to claims under the Day 1 Money Back Guarantee and does not restrict any separate statutory rights or claims that may be exercised under applicable law.
3. Verification of eligibility. To determine eligibility, the Organiser will verify that the participant checked in on the morning of Day 1, received their event wristband and badge/accreditation, and was present at the event, against the Organiser’s registration and check-in records. If the participant cannot demonstrate that they checked in on the morning of Day 1, received their wristband and badge/accreditation, and were present at the event, the claim will be declined. Personal data collected at registration and check-in is processed in accordance with the Organiser’s Privacy Policy.
4. Cancellation of the ticket after an approved claim. Once a claim under the Day 1 Money Back Guarantee is accepted, the relevant ticket will be cancelled. The participant will no longer be entitled to attend Day 2 of Leadership Activation Summit 2026 or to use any future or unused benefit attached to the cancelled ticket. Where applicable, the participant may be asked to return their accreditation or wristband. The Organiser may also cancel the participant’s access electronically.
5. Amount of the refund. The Guarantee applies only to the ticket allocated to the participant making the claim and only to the net amount actually paid for that ticket. Any discounts, promotional reductions or other price adjustments applied to the ticket will be reflected in the refundable amount. Where tickets were purchased as part of a corporate, group or other package, the refundable amount for the individual participant will be determined on the basis of the objectively attributable value of that participant’s ticket within the relevant package.
6. Complimentary tickets. Complimentary tickets are not eligible for a monetary refund. Where no amount was paid for a ticket, there is no ticket price to be refunded under the Day 1 Money Back Guarantee.
7. Refund payment. An approved refund will be made to the original purchaser, normally using the original payment method. The Organiser will initiate the approved refund within 15 business days after acceptance of the claim. Any additional processing time required by the bank, card provider or payment processor is outside the Organiser’s control.
8. One claim per ticket. The Day 1 Money Back Guarantee may be exercised only once in respect of each eligible ticket. No refund will be payable under this Guarantee for a ticket that has already been refunded, fully cancelled without payment or issued on a complimentary basis.
9. Relationship with the Organiser’s General Terms and Conditions. For Leadership Activation Summit 2026, these Day 1 Money Back Guarantee Terms constitute a specific exception to any general cancellation or no-refund provision that would otherwise prevent a refund after the event has started. In the event of a conflict between these Terms and the Organiser’s General Terms and Conditions concerning a claim made specifically under the Day 1 Money Back Guarantee, these Day 1 Money Back Guarantee Terms shall prevail. All other provisions of the Organiser’s General Terms and Conditions remain unaffected.
10. Mandatory legal rights. Nothing in these Terms excludes, restricts or limits any mandatory right that a purchaser or participant may have under applicable law, including rights arising from cancellation, material non-performance or another legal basis that cannot lawfully be excluded or restricted.

3. CANCELLATION BY ORGANIZER

The organizer reserves the right to cancel individual training, workshops, events, seminars, or change schedules. The organizer commits to notifying registered participants at least 7 (seven) days before the scheduled start of training. In case of individual consultation, at least 1 (one) day before the consultation appointment. Later cancellation than stated is only possible due to urgent reasons beyond the organizer’s control (e.g., accidents, sudden illness, etc.). In case of training cancellation by the organizer, the organizer will refund any already paid fee without interest within 15 (fifteen) days of the cancellation notice, or allow the client to use the fee for other products or services.

 

4. PURCHASE AND PAYMENT OF PROGRAMS ON THE ORGANIZER’S WEBSITE

An order for an individual product or registration for training is considered placed from the moment the customer enters their data and submits the order. The customer places an order on individual pages by clicking clearly marked buttons. After clicking the order button, the customer is redirected to the online store where they can review orders, select quantities, and enter discount codes. By clicking the continue order button, the customer is redirected to a page where they enter their data required for the order (name, surname, address, email address, phone number, company name, comments). On the same page, the customer chooses from offered payment methods and reviews the order summary. Before executing payment, the customer must agree to the Payment Terms.

The order is completed by clicking the button at the bottom of the page. By ordering a product, the customer commits to settle the amount for the product purchase according to the terms found on the website.

After submitting the order, the customer is redirected to a final page with an order summary, and simultaneously receives a message to their email address that the order is being processed (for bank transfer payment) or that the order is confirmed (for direct payment).

For payment to the organizer’s bank account, the organizer sends the customer an email message about the completed order after receiving payment.

ONE-TIME PAYMENT

One-time payment can be made by the customer through payment to the organizer’s bank account, or by payment with debit or credit cards (Activa, MasterCard, BA Maestro, Visa, Visa Electron, American Express). In case of one-time payment to the bank account, the customer commits to settling the full amount within 7 working days from the completed registration.

DISCLAIMER OF LIABILITY

Various forms of counseling and programs at Neja Zupan do not fall under officially recognized forms of therapeutic help or officially recognized programs. Counseling and training in no way replace traditional therapeutic approaches or treatment. We offer our knowledge and experience as persons who have been educated by various authors and in programs in Slovenia and abroad, and we wish to share our knowledge and experience exclusively for the purpose of improving individual quality of life through different understanding of life situations. Counseling and programs/seminars are intended for gaining another possible perspective on various life situations. We do not engage in healing and do not treat people. The word ‘treatment’ or ‘healing’ is mentioned solely in the direction of improving quality of life by gaining a different view of reality, and in no way in the direction of physical or psychological treatment. For attending counseling or training within our offer or performing procedures mentioned in Neja Zupan’s programs, the individual takes full responsibility. In case of doubt whether our training or counseling is suitable for you or someone who is in the process of treatment (psychological or physical), we advise consulting with your doctor or official therapist before visiting.

The client alone is completely responsible for their physical health and well-being.

Our natural healing specialists only advise and do not diagnose disease conditions, do not perform medical treatments, do not prescribe medications, or interfere in any way with official medical treatments – follow your doctor’s instructions regarding prescribed treatment and medications for physical, mental, or emotional health problems.

By attending counseling or training or performing programs from our website or purchasing programs, you agree to the above-mentioned terms and take full responsibility for your participation and program execution.

 

5. GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of Slovenia. Any disputes arising from or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Slovenia.

 

6. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These terms, together with our Privacy Policy, constitute the entire agreement between you and Neja Zupan regarding your use of our website and services.

 

7. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, or technical failures of third-party systems.

 

8. COMPANY INFORMATION

NEJA ZUPAN INSTITUTE, EDUCATION AND COUNSELING, NEJA ZUPAN S.P.

NEJA ZUPAN S.P. (abbreviated)

Neja Zupan s.p. Bičkova ulica 17 4000 Kranj Slovenia

Tax number: SI59406224

Phone: 040 535 557

Email: info@risingbychoice.com

 

9. PERSONAL DATA PROTECTION

More about personal data protection can be found here (Personal Data Protection Policy)

 

10. COMMUNICATION

Neja Zupan will contact the user via remote communication means only if the user expressly consents to this. Advertising electronic and/or SMS messages will contain the following components:

– they will be clearly and unambiguously marked as advertising messages, – the sender will be clearly evident, – various actions, promotions, and other marketing techniques will be marked as such.

The conditions of participation in them will also be clearly defined: – the method of unsubscribing from receiving advertising messages will be clearly presented, – Neja Zupan will expressly respect the user’s wish not to receive advertising messages.

REVIEWS, OPINIONS, AND RECOMMENDATIONS

– Opinions, reviews, and recommendations written by customers are part of the functionality of the risingbychoice.com website and are intended for the community of all users.

– risingbychoice.com allows any website user to write an opinion, but Neja Zupan reviews them before final publication. Neja Zupan will not publish opinions or contributions that are in any way offensive, inappropriate, or that, in Neja Zupan’s assessment, do not provide benefit to other users and visitors.

– By submitting an opinion or comment, the user expressly agrees to the terms of use of their opinion or comment and allows Neja Zupan to publish part or all of the text in all electronic and other media. Neja Zupan has the right to use the content of the opinion or comment without time limit and for any purpose that is in Neja Zupan’s business interest, including publication in advertisements or other marketing communications. The author of the opinion simultaneously declares and guarantees that they are the owner of material and moral copyright for the written opinions and comments and that they transfer these rights non-exclusively and without time limit to Neja Zupan.

LEGAL NOTICE

The website www.risingbychoice.com and all data on it, article images, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.

LIMITATION OF LIABILITY

Neja Zupan strives to the best of its ability to ensure the timeliness and accuracy of data published on its websites. However, prices and articles can change quickly, so Neja Zupan sometimes cannot update the data on websites. In such cases, Neja Zupan will notify the customer of changes and allow them to withdraw from the contract or replace the ordered article or service.

EXCLUSION OF LIABILITY

We reserve the right to disable the website or disable access to it due to technical or other difficulties and maintenance, which also means disabling or hindering the use of the website. In case of technical difficulties on the website, we reserve the right to cancel submitted orders that have been affected by technical errors. In case of order cancellation, we will notify you as soon as possible and inform you of further steps. You must ensure adequate equipment protection (antivirus, etc.) before accessing and using the website. The customer must ensure adequate security and confidentiality of data used for website login (email address, password).

COMPLAINTS AND DISPUTES

Neja Zupan respects applicable European consumer protection legislation. Neja Zupan strives to fulfill its obligation to establish an effective complaint handling system and designate a person with whom the customer can contact by phone or email in case of problems.

Complaints are submitted via email address info@risingbychoice.com. The complaint handling procedure is confidential. Neja Zupan will confirm receipt of the complaint within five working days, inform the customer how long it will be processed, and keep them informed about the procedure progress.

Neja Zupan is aware that the essential characteristic of consumer disputes, at least regarding judicial resolution, is the disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing consumers from initiating disputes in court. Therefore, Neja Zupan strives to the best of its ability to resolve potential disputes amicably.

In case of judicial dispute resolution, the competent court is according to the consumer’s permanent residence.

EXTRAJUDICIAL CONSUMER DISPUTE RESOLUTION

In accordance with legal regulations, we do not recognize any provider of extrajudicial consumer dispute resolution as competent for resolving consumer disputes that a consumer could initiate in accordance with the Law on Extrajudicial Consumer Dispute Resolution. Neja Zupan, as a provider of products and services enabling online offerings in Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the link HERE.

The stated regulation stems from the Law on Extrajudicial Consumer Dispute Resolution, Regulation (EU) No. 524/2013 of the European Parliament and Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/ES.

STATEMENT REGARDING HEALTH CLAIMS IN PRODUCT DESCRIPTIONS

All information on Neja Zupan websites (www.risingbychoice.com) is of informational nature only and is in no way intended as a substitute for advice from a treating physician or other healthcare personnel, nor can it be a substitute for appropriate healthcare, as it is not recognized by health authorities.

Products and claims about individual products on Neja Zupan websites (www.risingbychoice.com) have not been evaluated by state institutions and are not intended for treating or preventing diseases. Textual descriptions of individual products are purely informational and have not been confirmed by the European Food Safety Authority (EFSA).

If you are taking any medications or other dietary supplements, consult with your doctor before combining them with superfoods.